Terms and conditions

COMANCHEROS GROUP srl offers and sells via this website www.comancheros.com,, directly to its consumers, the products it produces: Comancheros, Winchester, O’Bryan, Roberto D’Arrè

Sales of Products on the Website are subject to these terms of sale.

Supplier Identification

The Products shown on the Website are sold by the company Comancheros Group srl, based in Via Dei Mestieri 13, 36025 Noventa Vicentina (VI) – Italy, Tax Code and VAT number 00863320248, Economic & Administrative Index (R.E.A.) no. 173214.

Methods of entering into the contract

The Products shown on this Website are offered for sale to consumer individuals of adult age acting for purposes extraneous to any commercial, craft, business or professional activity that they perform. The Products may not be purchased by individuals aged under 18 except with the permission and supervision of a parent or guardian. Comancheros does not knowingly collect personal information on the Website from or about minors.
Before confirming and sending the purchase order, the Consumer must read these Terms of Sale carefully. The Terms of Sale and privacy information constitute the rules that regulate the contract between the Consumer and Comancheros concluded at a distance using the Website.

The Website shows, for each selected Product, an image of that Product, its unit price, colour and measurements. The images are used purely to illustrate the Product; Comancheros may not, therefore, be considered liable for any inadequate graphical representation of the Products presented on the Website.

In order to proceed with purchasing the Products, the Consumer completes and sends to Comancheros, electronically, the form with the order proposal, following the instructions contained on the Website. The Consumer adds the Product to the “basket” and, after having read and accepted the General Terms, the summary of information on the basic characteristics of each Product ordered, the detail of the delivery costs, the conditions on the right of withdrawal, as well as the Privacy Information, he/she selects the payment method.

Conclusion and effectiveness of contract

By sending the Order Form electronically, the Consumer accepts and undertakes to comply, in implementing the contract with Comancheros, with these Terms of Sale. If he/she does not agree with some of the terms included in the Terms of Sale, the Consumer is requested not to send the Order Form to purchase the Products on the Website.

Where the Consumer needs to correct any data entry errors, he/she should follow the appropriate amendment procedure indicated on the Website, before sending the Order Form. By sending the Order Form, the Consumer acknowledges and declares to have read all the indications provided during the purchase process and to fully accept the General Terms, since these will be binding once the purchase has been concluded.

At the end of the purchase process, Comancheros recommends saving or printing the Sales Terms, the Privacy Information and the Information on the Right of Withdrawal.

The Consumer will receive an e-mail at the address entered by him/her on the Order Form to confirm (i) the order has been made, (ii) the Privacy Information has been accepted and (iii) the Information on the Right of Withdrawal has been agreed. The Order Form will be stored in the Comancheros database for at least the period necessary to process the orders and in any case within the applicable legal terms and conditions.

The Consumer may access his/her Order Form, by consulting the "My Account" section or by contacting customer services.

Comancheros reserves the right to refuse orders made by purchasers deemed unsuitable or with whom a legal dispute is pending regarding a previous order or for any other legitimate reason, without the need to providing any motivation. Comancheros reserves the right to limit or not to process orders which, at its sole discretion, appear to have been sent by retailers and/or distributors.

In the unlikely event of the temporary unavailability of some ordered Products, Comancheros will inform the Consumer of this within 5 working days (and, in any event, within the delivery term specified below) by e-mail or telephone. If the Product(s) is/are unavailable, no sum will be charged to the purchaser Consumer's credit card. Where the purchase price has already been charged, the corresponding sum will be refunded within 10 days.

The order process is completed when the "purchase" option has been selected. Upon confirmation of the Order Form, the order will be sent to Comancheros for processing and may not be changed or cancelled.

The order confirmation will be considered proof of acceptance by the Consumer of the provisions contained in these Sales Terms, the Privacy Information and the Information on the Right of Withdrawal. The data recorded by Comancheros on its server will be treated as proof of the transaction concluded between the Consumer and Comancheros.

Prices and Payments

The prices of the Products put on sale are shown in Euro.

Despite seeking to ensure that all prices on the Website are accurate, some errors may occasionally occur. Where an error in the price of the goods subject to the confirmed order is identified, Comancheros grants to the Consumer the option of re-confirming the order at the correct price or cancelling it. If Comancheros is unable to contact the Consumer, it will consider the respective order cancelled.

The sum that will appear at the end of the purchase process, prior to the order confirmation, also includes shipping costs.

Comancheros accepts payment by credit card and bank transfer.

All Products come with an identification tag which contains an identification number and which constitutes an integral part of that Product; Comancheros recommends that the tag and respective identification number is not removed from the purchased Products, until the Consumer has established the conformity of the same with the purchase, so as to maintain the possibility of exercising the Right of Withdrawal.

Shipping

The Products will be delivered to the address provided when completing the Order Form. For security reasons, Comancheros cannot ship the Purchased product to a post-office box or accept any order in which it is impossible to identify the recipient of the order and the respective address.

Shipping costs are borne by the Consumer and are indicated separately on the Order Form.

All purchases will be shipped from the 3rd day after the confirmation of the Order Form and in any case within 5 (five) working days from confirmation of the Order Form, or within 10 working days for custom-made and limited production items. Comancheros shall not be liable for unforeseeable delays and/or delays exclusively attributable to the Courier. 

In the event of delivery problems or delays exceeding 10 (ten) working days after confirmation of the Order Form, Consumers are asked to notify Comancheros by e-mail to info@comancheros.it Comancheros reserves the right not to respond to complaints sent after 30 (thirty) days from acceptance of the Order Form.

Comancheros may amend or correct, at any time and without any prior notice, these Terms of Sale, the Privacy Information, along with the Products offered on the Website and their price. The Consumer is required to check the Terms of Sale and Privacy Information carefully each time he/she uses the Website to make a purchase.

Occasionally on the Website, there may be typographical errors, inaccuracies or omissions regarding the description of the Product, the price, any promotions, offers and the availability of the Product itself. Comancheros reserves the right, at any time and without prior notice, to correct those errors, to change or update the information, to revoke any offer containing those errors and to cancel any order at any time prior to shipment, even after an order has been sent and even if the Order Form has been confirmed and the respective sum charged to the credit card. In that case, the Consumer will be refunded the sum charged to the credit card.

The amendments and/or corrections mentioned above will be considered valid only in relation to purchase orders sent after the date of the amendment or correction made by Comancheros. In particular, the Consumer will be charged the prices that will appear on the Website at the time of confirmation of the Order Form, provided that the ordered Products are available at that time.

Returns and Refunds

Delivered Products must be checked by the Consumer at the time of delivery of the same to ascertain that they correspond to the ordered Products.

Any anomalies identified upon delivery (for example, tampering with or damage to the packaging, damaged Products, missing items with respect to the order form, items not corresponding to those ordered, etc.) may be indicated by the Consumer directly to the courier, by entering on the delivery note a handwritten and signed comment. In that case, the Consumer will not be required to accept the Products and may proceed to return the same directly to the courier.

The Consumer is entitled to withdraw from the contract concluded with Comancheros, without paying any penalty or specifying the reason, within seven  (7)  days commencing from the day of receipt of the Products purchased on the Website.

To exercise the right of withdrawal, the Consumer must send to the following address: info@comancheros.it an e-mail containing:
an expression of intent to invoke the right of withdrawal in accordance with Article 64 of the Consumer Code;
an indication of the Products for which he/she intends to invoke the right of withdrawal;
the sequential number of the Order Form communicated by Comancheros upon confirming the purchase;

Comancheros will refund the price of the returned Product if it is returned unused, in the same conditions in which it was delivered, accompanied by all original labels, therein including those relating to the originality of the product, complete will all its parts and accessories.

Comancheros reserves the right to refuse to return those Products that are not compliant with the specified requirements.

Refunds will be provided by the same payment method used to make the purchase.

The sums paid will be refunded as soon as possible and, in any case, within thirty (30) days from the date on which Comancheros became aware of the exercise of the right of withdrawal by the Consumer, by activating the refund process, subject to verifying that the conditions have been satisfied.

Where there is no correspondence between the recipient of the Products indicated in the Order Form and the person making the payment of the sums due to purchase the Products, the refund of the sums will be paid by Comancheros to the person who made the payment.

In order to return the purchased Products, the Consumer is asked to follow the process described below:

1. check the presence of the label and sales documents that accompany the Product contained inside the package.

We recommend that Products to be returned are fully insured for shipment, taking care to receive and retain the shipping number. Comancheros will not be liable for the refund or any compensation relating to Products shipped by the Consumer that are not received by Comancheros due to loss, theft or damage not attributable to Comancheros. The costs of shipping returns are borne by the Consumer.

Where the delivered Product differs from the ordered Product, the Consumer is entitled to request the conformity of the delivery with the order, or in the case of any lack of availability of the ordered Products occurring in the meantime, to cancel the order. In the latter case, no sum will be charged to the Consumer's credit card for the returned goods. Where the sum of the purchase has already been charged to the credit card, the charge relating to the purchase will be refunded within 30 days.

Comancheros is liable for any defect of the Comancheros-branded Products offered on the Website, therein including any non-conformity of the Products ordered in accordance with the provisions of Italian law and the Consumer Code (Italian Legislative Decree no. 206 dated 6 September 2005 which applies the corresponding Community Directives and, in particular, the principles and procedures provided by law).

In particular, in accordance with Art 130 of the Consumer Code, in the case of non-conformity, the Consumer is entitled to obtain, at no cost, the repair or replacement of the non-compliant Product or to obtain an appropriate price reduction or the termination of the contract relating to the disputed Products.

Any complaints should be communicated by e-mail to the following address: info@comancheros.it

Costs of returning defective Products will be incurred by Comancheros.

In no case, including negligence, will Comancheros be liable for any damage of any nature, including, by way of example and without limitation, direct, indirect, incidental and consequential damage deriving directly or indirectly from use or impossibility of using the Website; from having relied upon information contained on the Website or from errors, service interruptions, deletion, degradation or corruption of files or e-mails, software errors, viruses or defects, delays in functioning or in transmission, lack of communication, theft, destruction or unauthorised access to data, programmes or services of Comancheros.

Comancheros will not be liable for any delay or lack of implementation caused by circumstances beyond its reasonable control.

These Terms of Sale are regulated by Italian law, with particular reference to the Consumer Code (Italian Legislative Decree no. 206 dated 6 September 2005 and Italian Legislative Decree no. 70 dated 9 April 2003 - regulation on E-Commerce), without prejudice to any prevalent mandatory law in the country of habitual residence of the purchaser Consumer. In the event of a dispute, the Court of Vicenza will have exclusive jurisdiction.

If any one of the conditions contained in the Terms of Sale is deemed to be invalid, void or for any reason inapplicable, that condition is considered to be separate and does not prejudice the validity or applicability of the other conditions.

Website Content

All content on the Website www.comancheros.com such as trademarks, copyright, company images, works, images, photos, dialogue, music, sounds, videos, documents, designs, figures, logos, menus, web pages, graphics, colours, drawings, tools, fonts, outlines, diagrams, layouts, methods, processes, functions and software (collectively, the Content), is owned by Comancheros or its content suppliers and is protected by Italian copyright and other intellectual property laws.

The Consumer may not reproduce, publish, distribute, display, amend or create works deriving from, or use in any way, in whole or in part, the Content without the prior written consent of Comancheros, or its content suppliers, where appropriate. However, Comancheros hereby grants permission to the Consumer, for exclusive personal and non-commercial use, to display, download and print paper copies of the Website pages.

Comancheros is entitled, at any time, to claim ownership of any Content published on the Website and to object to any use, distortion or other amendment of that Content.

Comancheros may, at its sole discretion, cancel the Consumer's account or prevent use of the Website at any time. Comancheros reserves the right to amend, suspend or interrupt the functions of the Site or its Content at any time and without prior notice.

For any complaint, further information or assistance on the Website or on the purchase process, Consumers may e-mail the following address: info@comancheros.it or contact telephone number +39 0444 861575.